Support Form

Please submit the form below only if you are experiencing TECHNICAL issues while taking your VTest assessment.

Please provide the information required and share relevant details. Make sure that you do not take a picture or share specific test content when reporting the technical issue you wish to report.

If while taking your VTest you have a non-technical request, please complete your assessment, and contact VTest or your Test Center directly when you are done.

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By submitting this form, I agree that my information will be used for the purpose of this request and I have read and accept the VTest privacy policy.
By submitting this form, a ticket is created in our ticketing system. We endeavor to resolve issues or provide guidance within 24 hours. If additional time is required, we will contact you and any party involved and provide an estimated timeframe. In case the issue requires the involvement of a local Center, or the customer prefers local support or language, the ticket will be directed through the system to local support. When the request is resolved, the ticket is closed. We always place our customers at the center of our operations, and we aim to always provide clear and justified responses. Handling issues will be in full compliance with all applicable privacy laws and GDPR regulations. Although we want to help our candidates as much as possible, we are not able to handle requests about matters that are beyond VTest’s responsibility.

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