Support centerFrequently Asked Questions

The VTEST platform may be unavailable in some specific cases: for maintenance purposes, due to an excessive number of connections, or in the event of a malfunction. In this case, please log in again later to access your exam.

There may be several reasons:

• The exam has a validity date, and it has expired.
• The secure code contains an input error, or a blank space has been added.

Your exam stopped before you were able to complete it. In this case, you can log in again, and restart your exam where you left off. Please note that, the question you stopped on will have changed, but you will be in the same place. You can then continue and complete your exam.

As part of the requirement of VTEST, you can only exit the full screen mode three times. After that, the exam is blocked. If you have a valid reason (e.g., connection problem, bad handling), the VTEST test center can unlock your exam on request.

You can log in again and restart your exam where you left off. Please note that, the question you stopped on will have changed, but you will be in the same place. You can then continue and complete your exam.

If your exam is proctored online, your photo and ID are required. If for some reason your equipment does not allow you to access your camera and take these photos, you cannot take your exam online.

To resolve this issue, we recommend using the Chrome browser and a Windows-based computer, although most equipment is compatible.

It is also possible that your equipment settings do not allow access to your camera. In this case, on a computer with Windows, search for the device manager or type camera in the search bar. Then, access the settings and make sure the camera is activated. 

In some cases, you may need to adjust the settings of your web browser.

For some tests using speaking questions, we need access to the microphone of your equipment. Furthermore, we may need to evaluate the quality of your recorded voice. For this, you may encounter several cases during the recording check.

Case #1

A message appears indicating that your voice is too low. In this case, please speak louder in the check phase but also during all the oral questions.

Case #2

A message is displayed indicating that your voice is too loud. In this case, please keep your voice down in the control phase and during all oral questions.

Case #3

A message is displayed indicating that your environment is too noisy. In this case, it means that surrounding noises other than your voice are interfering with the recording. Please make sure that you do not have these noises in your answer to the oral questions, otherwise your exam could be compromised, and you may have to take the exam again. Ensure a quiet environment when answering the oral questions.

Additional mic check

Just before starting the oral question section, we perform a new quality control of the recording. This time we will ask you to listen to your voice and validate the quality of the recording. If you do not hear every word and sound perfectly and distinctly, please change the settings of your equipment or change the material.

Do not continue with the exam if you cannot validate the quality of your recording. In this case, you can stop your exam to make new adjustments or change your equipment.

Tips for the mic check

Once you are on your microphone verification page, click on the SPEAK button. Speak clearly and loudly, then click on the NEXT button to start the verification process. Please note that the process may take a few seconds.

The candidates are allowed to take the test on any device with a front-facing camera. This means you are allowed to use a tablet, smartphone or computer with microphone and speakers.

When you first log in onto the test, the system will automatically check your device compatibility including the type of device, the web browser and the operating system (Windows, IOS, macOS).

To take a VTEST English Test, the equipment needed is a device with a front-facing camera as well as a high-quality and reliable internet connection or 4G cellular connection if using a smartphone. The candidates are also asked to show an official ID to identify themselves.

Chrome Camera and Mic Settings

1. Open Chrome and select the Chrome menu, represented by three vertical dots in the upper-right corner.
2. Select Settings.
3. Scroll down and select Advanced.
4. Under the Privacy and security section, select Site settings.
5. Select either Camera or Microphone to access either setting.

For more information, see the Google Chrome recommendations online.

In the Menu bar at the top of the screen, click Firefox and select Preferences.

• Click Privacy & Security from the left menu.
• Scroll down to the Permissions section.
• Click the Settings.
• Use the Allow/Block selector to change permission for the website.

For problems with your microphone, use the same process.

Internet connection & camera

To take VTEST English exam, the equipment needed is a device with a front-facing camera as well as a high-quality and reliable internet connection or 4G cellular connection if using a smartphone.

Microphone

A microphone is required for all exams including speaking activities: VTEST English 4SKILLS, VTEST English Speaking and VTEST English Speaking & Writing.

Official ID document

The candidates are also asked to show an official ID document to prove their identity.

VTEST English – Listening & Reading is an adaptive exam composed of oral and written comprehension sections, and one grammar section.

Listening and Reading sections include:

• Listening comprehension
• Reading comprehension
• Grammar section
  
  

To discover the question type and learn about some tips to pass the test, we strongly recommend that you have a look at our guide How to prepare a VTEST exam.

As VTEST exams are adaptative tests, the duration may vary depending on the level of the candidate. The questions increase in difficulty in order to cover CEFR levels A1 to C2. The test stops at the candidate’s level.

For a Listening & Reading test, you will need between 15 to 70 minutes, with the average time being around 40 minutes. For a 4SKILLS exam, 35 to 120 minutes are required, with an average duration of 60 minutes.

VTEST English – 4SKILLS is an adaptive exam composed of oral and written comprehension sections, one speaking section and one writing section.

Listening and Reading sections include:

• Listening comprehension
• Reading comprehension
• Grammar section
  
  

Speaking and Writing sections include:

• Speaking section (reading proficiency, listen and repeat, task speaking fluency)
• Writing section
  
  

To discover the question type and learn about some tips to pass the test, we strongly recommend that you have a look at our guide How to prepare a VTEST exam.

For better understanding:

reading proficiency: your will be asked to read a text out loud

listen and repeat (elicited imitation): you will be asked to listen and repeat what you heard

task speaking fluency: you will be asked to read a question and provide an answer to a specific topic

The Video & Writing Interview is an option that can be part of any kind of exam. At the end of the test section, you will access an interview instruction page followed by a video and a writing interview.

This section is composed of one question for video interview and one question for writing interview. The duration of the video interview cold be from 1 to 3 minutes. For the writing interview, you will have to answer within a time frame and instructions about the minimum number of words required will be displayed.

The Video & Writing Interview is optional and will not provide any score. Your test center can access and review the interview directly from the results platform.

The Video & Writing Interview is commonly used by companies and universities in the recruitment or admission process.

Delivery of the results

When taking an exam with VTEST, results are instantly delivered if no suspicious activity is detected for an online proctored exam.

Online proctored exams

In the case of an online proctored exam, if a suspicious activity is detected, the exam must go be reviewed by supervisor. Results will be delivered within 1-48 hours after completion of the exam.

Standard exams

For standard testing without proctoring, results are available directly on the test platform, once the exam is completed.

The results of the examinations produced by VTEST are processed by a parametric software that guarantees all the calculations and correlations with the CEFR and other references.

However, if you notice an apparent anomaly in your results, you can always ask for a control of your results. In this case, a VTEST supervisor will access your test and will be able to check the validity of your results.

If you want to ask for the control of your results, you have five days from the date of the exam to file the appeal, complaints and special consideration form.

VTEST online proctored exams require you to strictly adhere to a set of rules that are presented to the candidate at the start of the exam and that are available on the vtest.com website. If any of these rules are not followed, the VTEST supervisors in charge of the verification, control, and validation of proctored online exams may decide not to certify the results.

If your results are not certified by VTEST, you have five days from the date of the exam to contest the decision. For the request to be admissible, you must fill in the appeal, complaints and special consideration form directly. Upon receipt, VTEST has one month to carry out a new test, which will be conducted by a different supervisor.

To carry out the control, VTEST can rely on the entire examination, photos, videos, identity documents, and indicators of suspicion, all recorded in an encrypted report, and in a totally secure environment. VTEST can either confirm the non-certification of the examination results, or if not, propose a new examination at its own expense if this is possible.

The candidates are asked to identify themselves at the beginning of the test. Only an official ID is allowed: passport, driver’s license or national ID card. If another document is presented, the test results might be unvalidated.